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Frequently Asked Questions


Q: What forms of payment do you accept?
A: We accept, Visa, Mastercard and Discover.

Q: I just placed an order, when will it ship to me?
A: Orders typically ship out to you within 1-3 business days. This excludes custom, made to order and special order items.

Q: How do you ship and do you ship outside the United States?
A: Yes, we ship worldwide typically using UPS or the US Postal Service.


Q: I received my order and it is not correct, how do I receive the correct items?
A: If you received your order and it is incorrect please contact our Customer Service Department as soon as possible and we will correct the issue. 

Q: If I return an item is there a restocking fee?
A: Yes, there will be a 20% restocking fee on all items returned to Broken Cycle. The restocking fee covers the shipping material costs and processing fees of your original order. You must have an RMA# to return or exchange an item. Items returned to without an RMA# will be refused at our shipping dock. Click here additional details.